Strive for a calmer, more peaceful life.  Remember, like when a trip to the market was filled with joy and not anger because they filled your plastic bags, your very cheap plastic bags, to overflowing and everything you bought is now on the pavement in the parking lot.  Sound familiar?
   



BOOK  EXCERPT
Page 266
"WE HAVE THE ABILITY TO MAKE EACH OTHER BETTER HUMAN BEINGS; WE HAVE THE KNACK OF MAKING EACH OTHER WORSE."  DHA
FINE LINE DESIGN PUBLISHING  presents: A book that matters
I think you should buy this book so that when I come to the pet store, you'll be nice to me.  When my grandmother takes me to the vet... you'll listen to her and be nice to both of us.  I'd like my mom to be able to use her cell phone without having to have it fixed by some mean man all the time.  But the very most important thing is; whenever, wherever you see me, at the bank, the pet store, the vet, anywhere... please make sure you give me a treat.  And make sure you buy this book so you can become a better employee, customer, and employer. Good luck! 
Uh, oh, gotta go... squirrel!
Learn the tricks to getting better service.
Check your staff at the door - are they who they want you to think they are?
Look behind you when you leave, are they spitting at you yet?
Where does your herd hang out these days?

Remember, it takes action from the man at the top to get to the bottom of things.
There are three pieces to this puzzle, each one is as important as the other.
Would you wanna wait on you?
It's never too late to change... and it's never too early to start!
Someone who is at times wiser than I, once said: you want to change... you just don't change.  I guess that's really the key for everyone, not just me or you, but everyone.  In order to change, you must change.  Sounds all philosophical, but it's really not, it's just true.
BY: J.D. HAAK




IT'S TIME TO MAKE IT BETTER.

IT'S TIME TO MAKE IT RIGHT.

IT'S TIME TO MAKE IT WORK.

JUST DO YOUR PART THIS TIME.

THAT'S ALL WE ASK!



For less than a dinner out, you can change how you give & receive customer service from this day forward.


THANKS GRACIE,
LOVE, GRAMA

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