Customer Service Sucks! (...so fix it!) was penned by the amalgamated J.D. Haak. Who is J.D. Haak? J.D. Haak is a sixty seven year old man, a fifty one year old woman, a black man, a Mexican woman, a white man, a lawyer (seriously), a cook, a receptionist, a school teacher, a clerk, a postal worker, a CEO, a policeman, a doctor, a gas station attendant (yeah, like they exist anymore), a dog groomer, a telemarketer, a bartender, a waitress, a judge, an actor, a newswoman, an accountant, a nurse, an x-ray tech, a manager, an employee, an employer, a customer. J.D. Haak is all of us and none of us at the same time. J.D. is a collection of people who are tired of the way they are treated and the way they treat others. So... J.D. decided to get with Fine Line Design Publishers and write a book that we all need, will be better for reading, and blessed for applying. If you really want to know who J.D. Haak is, look in the mirror. You wrote a piece of this book just by being you.
